FAQS

Enrolling in either the PSC or MRC training program is simple:

Upon a successful payment you will have access to your program right away. An email with instructions will be delivered to the email you specified at checkout.

You can take your certification exam once you’ve completed all course modules and passed each quiz with a score of at least 80%. After successfully completing all modules, the final exam will become available for you to take inside the Student Portal.

The Healthcare Rep Academy has an online 24/7 online chatbox both on the main website and also within our award winning LMS Software. You can also call us at our toll free listed on the home page. In the United States our offices are in Alexandria, VA and you can reach someone M-F from 8.30am to 5pm Eastern. You can also email us at question@healthcaresalestraining.com and someone will get back to you.

Both the MRC and the PSC examinations are of moderate difficulty. It is meant to assess your core competencies in the areas covered within both programs. The industry needs you to be qualified to have discussions with physicians so it is vital for all Certified Reps to complete the industry training satisfactorily.

Once you’ve enrolled, simply log in to your Student Dashboard using the username and password you created during checkout. From there, you’ll see the course(s) you’re enrolled in—just click on your program to start going through the modules at your own pace.

Your MRC or PSC exam results will be available immediately after submission.

Certificates are available for download and print immediately after receiving passing results for the exam. Your MRC or PSC industry Certification # will appear on it. You will be able to print it out from your computer.

Mailed certificates are available upon request via the United States Postal Service (USPS) for a fee of $ 27.00 USD. These certificates will be mailed to address of your choice. A mailed Certificate will have an official emblem and can be framed or used in a professional matter during interviews.

In order to protect the integrity of both the MRC and PSC certification programs, no exam questions, nor the answer key, will be released to any individual or organization.

Yes, the Healthcare Rep Academy does charge an additional $35 fee for retaking the exam. The only additional costs associated with retaking your additional exam are for the exam proctoring fee(s) which are charged by the Proctor company.

If any extension is needed, a charge of $199USD will be required.  Your program will be extended for another 5 months. Please email us at contact@healthcarerepacademy.com to get instructions on how to get an extension. Also, please understand that most student complete the program in a month. The MRC Certification program takes about 55 hours to complete and the PSC about 60-65 hours to finish.

Effective January 1, 2023 the Healthcare Rep Academy refund policy has changed to 7 days from purchase date. However, if a student does complete at least 3 modules then a student is not eligible for a refund. As a student you should be able to assess the LMS System and also from Module 1 or 2 if this training is right for them.”

We can not guarantee employment to any graduate as you will need to interview with companies to get a job offer. We are not involved with that. Our purpose is to train you for a career in Medial Sales or Pharmaceutical Sales. Just like if you were a YALE graduate with honors that university can not guarantee you employment either.

Although a majority of our graduates do end up in the industry that time frame from certification completion to finally starting work can vary from a few weeks to a few months. Our industry programs prepare you to meet basic job requirements and to give an individual the skills it takes to be successful as Medical Sales Rep or Pharmaceutical Sales Rep.

The Healthcare Rep Academy does provide job listing in our Career Page where you can click on the top 50 Medical or top 50 Pharmaceutical companies and easily apply for Sales Rep jobs in your local area. We also provide proven job search tips from other candidates and what they did to quickly break into these respected careers.

No, at the Healthcare Rep Academy we train all candidates from various backgrounds. We have success with individuals right out of college and with those who have 20 years of Sales experience in a different industry. Each company has a different agenda on who they want to hire so we have seen all different types of candidates enter this career choice. They main reason our candidates have an advantage, no matter what their background, is that they have acquired medical/pharmaceutical product training and other vital training required that both the MRC or the PSC Certification covers. If someone has a successful sales background by all means be exploit it. But make sure you show that you have the industry training to work in either Medical Sales or Pharmaceutical Sales. Familiarity with sales may help, but the Medical or Pharmaceutical Representative role is more about being a good communicator and responsive partner to the physicians you work with. If you feel comfortable connecting with people and helping them understand complex medical clinical information, then you’ll be successful.

Pharmaceutical Sales Reps talk to physicians or other healthcare providers about the clinical research and Pharmacodynamics as well as Pharmacogenetics behind their products. Pharmaceutical Reps will drop off pharmaceutical samples and educational materials, bring lunches but sales aren’t made until that prescription pad is filled out. That means income for these reps depends entirely on a doctor following through on a promise that your product will be prescribed.

Medical device sales isn’t a set-it-and-forget-it sales field, Medical Sales Reps can rely on that initial agreement. Rather than receiving non-contract promises that a customer will eventually sell a medical device or supply product, medical device sales reps close deals in the moment and immediately receive credit for the sale.

Money is a major factor in both sales positions. Both Medical Sales and Pharmaceutical Reps are known for bringing in large paychecks. That isn’t achieved, though without persistence and positive relationship skills. Medical device sales reps have grit but they don’t need to continue striving for a sale once an agreement has been reached.

Whether you prefer to sell medical devices or pharmaceuticals, both specialties play a big role in getting new medications, supplies, and devices in the hands of doctors and hospitals nationwide. Without this crucial sales force, medical experts would not be made aware of these life saving medications or devices until it’s too late. Although both fields have their differences, they have one thing in common: saving lives and helping people live healthier lives.

If you are calling from the United States we have live staff to talk to you from 9am to 5pm Eastern time zone. We have a receptionist taking calls till 7pm Eastern and you can always leave a message for us after hours or email us at contact@healthcaresalestrainng.com

The Certifications are internationally recognized in their perspective industries. The Certifications are not State or Federal licenses. Certifications are similar to degrees where they are not licensed but rather are accredited achievements meant to qualify you for a specific career.

click on Student Login, and below the Username and Password fields, you’ll see a “Lost your password?” link. Click it, enter your email, and you’ll receive a message with instructions to reset and create a new password.

The results to your final exam will appear on your computer immediately after you complete your MRC or PSC final examination. An email will also be sent with your results and industry Certification #. If you do not see your results by email make sure to check your SPAM box for it.

The practice quizzes are just meant for practice and do not count towards you passing your industry Certification? We email you the results of your practice quizzes which are included after every training module. You can see which questions you got correct and also wrong. You can also take the quizzes as many times as you want. If you do not see your results always check your spam folder.

If you are calling from the United States we have live staff to talk to you from 9am to 5pm Eastern time zone. We have a receptionist taking calls till 7pm Eastern and you can always leave a message for us after hours or email us at studentquestions@healthcarerepacademy.com

The results to your final exam will appear on your computer immediately after you complete your MRC or PSC final examination. If you pass the examination your industry Certification # will appear on your screen and also emailed to you.

click on Student Login, and below the Username and Password fields, you’ll see a “Lost your password?” link. Click it, enter your email, and you’ll receive a message with instructions to reset and create a new password.

Once you’ve completed your training and passed the final exam, you’ll be able to access and download your certificate from the student dashboard in the “My Certificates” tab. For best results, we recommend printing it in color, especially if you plan to display it. Your official certification number will also appear on your resume, making it easy to present your credentials to potential employers.

Once you’ve successfully completed all module quizzes with a score of 80% or higher, the final exam will become available in your student dashboard. The exam is timed and requires a passing score of at least 77.5% to earn your industry certification. After passing, your official certification number will be displayed, and a printable certificate will be available in your student account.

Absolutely. Our Learning Management System (LMS) is optimized for various devices, including smartphones and tablets, enabling you to study on the go.​

Currently, our programs are designed for self-study and do not include live sessions. However, we provide comprehensive materials and support to ensure a thorough understanding of the content.​

Yes, our certification programs are entirely self-paced. This flexibility allows you to progress through the modules at your own convenience, accommodating your personal and professional commitments.​

The current MRC Certification Program price is $425.

The current PSC Certification Program price is $475.

We offer discounts to new students if they are currently interviewing with a pharmaceutical or medical company and that company has registered with Healthcare Rep Academy. If you are a potential new hire at a company check to see that company has registered with us.. Just click here to find out.

If your company is hiring and you are looking to hire Certified Reps please click here for more info and potential discounts to pass on to your enrollees.