FAQS

In order to purchase a program please add the product you wish to purchase in the shopping cart and click proceed to checkout. At the checkout page fill out the required information and continue to payment. You will be redirected to a secured payment portal to finish payment.

Upon a successful payment you will have access to your program right away. An email with instructions will be delivered to the email you specified at checkout.

The exam is offered at anytime as soon as you are ready to take it. That is, the candidate may sit for the exam anytime, anywhere as long as the candidate has access to the MRC or PSC program’s learning management system (LMS). The exam is proctured as per our ACCREDITATION regulation adherence.

The Healthcare Rep Academy has an online 24/7 online chatbox both on the main website and also within our award winning LMS Software. You can also call us at our toll free listed on the home page. In the United States our offices are in Alexandria, VA and you can reach someone M-F from 8.30am to 5pm Eastern. You can also email us at question@healthcarerepacademy.com and someone will get back to you.

Both the MRC and the PSC examinations are of moderate difficulty. It is meant to assess your core competencies in the areas covered within both programs. The industry needs you to be qualified to have discussions with physicians so it is vital for all Certified Reps to complete the industry training satisfactorily.

Once you are accepted, you will receive confirmation and instructions via email. The program learning content can be accessed through an online, learning management system. You will need to use the LOGIN area at the top of the HOME PAGE and utilize your Username and Password you created to enter into the LMS Training System.

Your MRC or PSC exam results will be available immediately after submission.

Certificates are available for download and print immediately after receiving passing results for the exam. Your MRC or PSC industry Certification # will appear on it. You will be able to print it out from your computer.

Mailed certificates are available upon request via the United States Postal Service (USPS) for a fee of $ 27.00 USD. These certificates will be mailed to address of your choice. A mailed Certificate will have an official emblem and can be framed or used in a professional matter during interviews.

In order to protect the integrity of both the MRC and PSC certification programs, no exam questions, nor the answer key, will be released to any individual or organization.

Yes, the Healthcare Rep Academy does charge an additional $35 fee for retaking the exam. The only additional costs associated with retaking your additional exam are for the exam proctoring fee(s) which are charged by the Proctor company.

If any extension is needed, a charge of $199USD will be required.  Your program will be extended for another 5 months. Please email us at contact@healthcarerepacademy.com to get instructions on how to get an extension. Also, please understand that most student complete the program in a month. The MRC Certification program takes about 55 hours to complete and the PSC about 60-65 hours to finish.

When applying to either the MRC or PSC programs, your credit card, check, or PayPal account will be debited the entire amount for the program. Once you have gained access to the learning management system (LMS) there are no refunds or cancellations allowed except under rare circumstances which need to be received in writing within 14 days from the date of the first communication to the Healthcare Rep Academy that you wish to cancel your admission into the course/program. All individual users are provided with 5 months of access to our e-learning platform.

We can not guarantee employment to any graduate as you will need to interview with companies to get a job offer. We are not involved with that. Our purpose is to train you for a career in Medial Sales or Pharmaceutical Sales. Just like if you were a YALE graduate with honors that university can not guarantee you employment either.

Although a majority of our graduates do end up in the industry that time frame from certification completion to finally starting work can vary from a few weeks to a few months. Our industry programs prepare you to meet basic job requirements and to give an individual the skills it takes to be successful as Medical Sales Rep or Pharmaceutical Sales Rep.

The Healthcare Rep Academy does provide job listing in our Career Page where you can click on the top 50 Medical or top 50 Pharmaceutical companies and easily apply for Sales Rep jobs in your local area. We also provide proven job search tips from other candidates and what they did to quickly break into these respected careers.

No, at the Healthcare Rep Academy we train all candidates from various backgrounds. We have success with individuals right out of college and with those who have 20 years of Sales experience in a different industry. Each company has a different agenda on who they want to hire so we have seen all different types of candidates enter this career choice. They main reason our candidates have an advantage, no matter what their background, is that they have acquired medical/pharmaceutical product training and other vital training required that both the MRC or the PSC Certification covers. If someone has a successful sales background by all means be exploit it. But make sure you show that you have the industry training to work in either Medical Sales or Pharmaceutical Sales. Familiarity with sales may help, but the Medical or Pharmaceutical Representative role is more about being a good communicator and responsive partner to the physicians you work with. If you feel comfortable connecting with people and helping them understand complex medical clinical information, then you’ll be successful.

Pharmaceutical Sales Reps talk to physicians or other healthcare providers about the clinical research and Pharmacodynamics as well as Pharmacogenetics behind their products. Pharmaceutical Reps will drop off pharmaceutical samples and educational materials, bring lunches but sales aren’t made until that prescription pad is filled out. That means income for these reps depends entirely on a doctor following through on a promise that your product will be prescribed.

Medical device sales isn’t a set-it-and-forget-it sales field, Medical Sales Reps can rely on that initial agreement. Rather than receiving non-contract promises that a customer will eventually sell a medical device or supply product, medical device sales reps close deals in the moment and immediately receive credit for the sale.

Money is a major factor in both sales positions. Both Medical Sales and Pharmaceutical Reps are known for bringing in large paychecks. That isn’t achieved, though without persistence and positive relationship skills. Medical device sales reps have grit but they don’t need to continue striving for a sale once an agreement has been reached.

Whether you prefer to sell medical devices or pharmaceuticals, both specialties play a big role in getting new medications, supplies, and devices in the hands of doctors and hospitals nationwide. Without this crucial sales force, medical experts would not be made aware of these life saving medications or devices until it’s too late. Although both fields have their differences, they have one thing in common: saving lives and helping people live healthier lives.

If you are calling from the United States we have live staff to talk to you from 9am to 5pm Eastern time zone. We have a receptionist taking calls till 7pm Eastern and you can always leave a message for us after hours or email us at contact@healthcarerepacademy.com

The Certifications are internationally recognized in their perspective industries. The Certifications are not State or Federal licenses. Certifications are similar to degrees where they are not licensed but rather are accredited achievements meant to qualify you for a specific career.

You can use the FORGET MY PASSWORD link or the LOOK UP USERNAME links throughout the website. You can also call us during regular office hours.

The results to your final exam will appear on your computer immediately after you complete your MRC or PSC final examination. An email will also be sent with your results and industry Certification #. If you do not see your results by email make sure to check your SPAM box for it.

The practice quizzes are just meant for practice and do not count towards you passing your industry Certification? We email you the results of your practice quizzes which are included after every training module. You can see which questions you got correct and also wrong. You can also take the quizzes as many times as you want. If you do not see your results always check your spam folder.

If you are calling from the United States we have live staff to talk to you from 9am to 5pm Eastern time zone. We have a receptionist taking calls till 7pm Eastern and you can always leave a message for us after hours or email us at studentquestions@healthcarerepacademy.com

The results to your final exam will appear on your computer immediately after you complete your MRC or PSC final examination. If you pass the examination your industry Certification # will appear on your screen and also emailed to you.